Refund & Cancellation Policy
Effective Date: 17 Apr 2026
This Refund & Cancellation Policy outlines the terms under which aprcssms.com (“we”, “us”, “our”) provides refunds and cancellations for its services.
By using our Services, you agree to this policy.
1. Nature of Services
aprcssms.com provides digital services (such as SMS services, communication tools, and related solutions).
Due to the nature of digital services:
- Services are consumed instantly or partially upon purchase
- Therefore, refunds are limited and conditional
2. Cancellation Policy
a) Before Service Activation
- You may request cancellation before your service/account is activated
- If approved, you may be eligible for a full or partial refund
b) After Service Activation
- Once the service is activated or credits (e.g., SMS balance) are allocated:
- Cancellation requests may not be accepted
- No refund will be provided for used or partially used services
3. Refund Policy
Refunds may be considered only under the following conditions:
Eligible Cases
- Duplicate payment made by mistake
- Payment charged but service not activated
- Technical failure from our side preventing service usage
Non-Eligible Cases
- Change of mind after purchase
- Partial usage of services
- Incorrect number/email/data provided by user
- Violation of Terms & Conditions leading to suspension
- Delays caused by telecom operators or third parties
4. Refund Process
- To request a refund, email us at info@pearldigitalworld.com
- Include:
- Registered name / email
- Transaction details
- Reason for refund request
Processing Time
- Requests are reviewed within 5–7 working days
- Approved refunds are processed within 7–10 business days
- Refunds will be credited to the original payment method
5. Chargebacks & Disputes
- Initiating a chargeback without contacting us first may lead to:
- Immediate account suspension
- Permanent restriction from using our Services
We encourage users to contact us first for resolution.
6. Service Interruptions
We are not liable for refunds in case of:
- Network issues or telecom delays
- Scheduled maintenance
- Factors beyond our control (force majeure events)
However, we may offer service credits at our discretion.
7. Compliance with Laws
This policy is aligned with:
- Indian consumer protection laws
- Digital Personal Data Protection Act, 2023 (India)
- General global digital service practices
8. Modifications to Policy
We reserve the right to modify this policy at any time.
Changes will be posted on this page. Continued use of Services means acceptance of the updated policy.
9. Contact Us
For refund or cancellation requests:
📧 Email: info@pearldigitalworld.com
📍 Address: Munsif Road, Chandausi, District Sambhal, Uttar Pradesh – 244412, India